Senior Technical Project Manager - Global KYC @ ING Hubs Ro

Discover ING Hubs Romania

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two locations: Bucharest and Cluj.

With the help of over 1600 engineers, risk and operations professionals, we offer 130 services in tech, non-financial risk & compliance, audit and retail operations to 24 ING units worldwide.

Our tech capabilities remain the core of our business, with more than 1300 colleagues active in Data Management, TouchPoint Channels & Integration and Core Banking.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty and knowledge sharing are key to our teams and we’re always looking for like-minded people.

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

Keeping ING safe, secure and compliant is a top priority of the ING Think Forward Global Strategy. It’s part of who we are: integrity is at the heart of our Orange Code – the ING values and behaviors. Know your customer (KYC) is the first step towards a safe and compliant bank. It ensures we only do business with people and companies we have verified as being trustworthy. This includes carrying out customer due diligence checks, updating customer files, screening customers and transactions, monitoring transactions and reporting suspicious activities.

The Global Know Your Customer organisation is a first line department providing the ING business and functions guidance with standardized solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.) as well as support to realize operational excellence.

We are looking for a Project Manager who will be part of this global organization, but work from Bucharest, joining forces with the rest of the 1500+ colleagues here who work on different strategic ING initiatives.

He/she will be involved with the development of solutions on socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 20+ countries, affecting 36 million ING customers. He/she will become part of the Data Management area and will contribute to the acceleration of the ING’s journey to become a digital and data-driven organization.

Through this we will be able to deliver our customers an optimal KYC experience whilst remaining compliant and in control of our risks and processes on a global scale. You will be working with many colleagues from different disciplines and geographies.

 Your day to day:

 Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

• As a Project Manager (PM) you support the organization in realizing large and complex changes;
• You bring people together and work towards a shared vision or change target and end product. The PM organizes alignment and helps Squads, Tribe lead (s) and the Executive Board to implement the change target. This specialization has a stronger emphasis on influencing rather than on control;
• The PM makes it possible to realize complex changes through short-cycle implementations by organizing cooperation and coordination between Tribes, Squads and both internal and external co-makers and creating coherence;
• The PM is aimed at the general interest of the ING and is a role model when it comes to the Orange Code and the Agile process;
• You orchestrate the execution of the initiatives assigned to you from the roadmaps of the Tribe. For this you lead and create an integrated approach towards the countries, where we are delivering the data flows feeding into our strategic monitoring solutions;
• You are a Global representative of our Tribe and the SPOC for countries under your remit with regard to the implementation of the KYC global digital platform and its services;
• You are responsible for the roll-out of one of the Global KYC Digital Service in one or multiple business lines (Wholesale Banking, Challengers & Growth, Market Leaders);
• Support the development, implementation and communication of the Global KYC Digital Service Platform and its Roadmaps towards the countries and domains;
• Ensure and foster a collaborative spirit with your team as well as across the stakeholders and other Tribe colleagues;
• Determine the direction of change, together with Business Executive and stakeholders;
• Involve and align the Tribes, Squads and other co-makers necessary to organize and implement the change;
• Add focus and accelerate project delivery while improving predictability to support business transformation;
• Create and setup project planning with the engagement of the right teams and stakeholders, manage dependencies, monitor progress in an Agile organization;
• Support senior management by enabling the successful start-up, execution and delivery of complex and strategic change;
• Help create alignment between all involved parties on strategic themes;
• Create and propagate a roll-out vision on a domain and country level which you make further complete with the domains and the countries, so it is aligned on all levels.

What you’ll bring to the team:

• You have a master or bachelor’s degree;
• You have a minimum of 3+ years of experience in coordinating IT solutions and tooling implementation;
• Previous experience in regulatory changes and translating regulatory requirements into functional designs and/or processes is a plus;
• Experience within the areas of Financial Economic Crime, Anti Money Laundering or Compliance is a plus;
• Result oriented: you are able to lead and support your project team and, in this way, also the organization to realize strategic and complex change objectives;
• Strong organizational sensitivity: because of your analytical skills and deep understanding of the underlying issues, opportunities and dynamics of the organization you are broadly accepted as a sparring partner and advisor;
• Analytical skills and problem solving: you bring structure and quickly find the core problem with a critical thinking mind set;
• Independence: You stick to your principles and you are accepted because of your independent and facilitating role while avoiding being ridged;
• Goal oriented: you are committed to the vision, but flexible in the road to reach it;
• Excellent communicator with a large internal and external network and clear focus on collaboration;
• Extensive knowledge and experience in business and IT, among others in the field of IT program/project management, process management;
• Proven track record with international roll-out of central solutions into local organizations;
• Experience with complex stakeholder environment;
• Previous experience with data management it's a plus.