Sr. Product Manager | Flight Controls @ING Bank

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Are you a master of creating unforgettable customer experiences? Do you thrive in a dynamic, fast-paced environment? We're looking for a passionate Senior Customer Journey Expert to join Daily Banking & Investments Tribe, within Flight Controls Squad, to revolutionize the way people navigate foreign exchange, transactions reporting, personal finance management and many others interesting things! As a Customer Journey Expert, you'll be the driving force behind crafting seamless, intuitive journeys for our users across diverse financial landscapes. From optimizing foreign exchange transactions to delivering insightful reporting and empowering users to take control of their finances, you'll have an essential role in shaping the future of financial empowerment.

Your day to day 

• Product Vision and Strategy: Together with the Product Owner of the squad, define and communicate the product vision and strategy to the team, ensuring alignment with company goals and customer needs
• Mapping Customer Journeys: Collaborating with cross-functional team members to map out and visualize the end-to-end customer journey
• Requirement Gathering: Analyse requirements from stakeholders and translate them into user stories with clear acceptance criteria for the development team
• Contribution: contribute to all team ceremonies (planning, goal refinement, daily status, retrospective, demonstration of functionalities developed in cycles called sprints)
• Feedback and Iteration: Gather feedback from users and stakeholders to iterate on the product, making necessary adjustments to improve usability and meet evolving needs
• Risk Management: Identify and mitigate risks that may impact the successful delivery of the product, proactively addressing issues as they arise
• Collaboration: Work closely with cross-functional teams including developers, designers, and stakeholders to deliver high-quality products that meet user needs
• Communication: Keep stakeholders informed about the progress of the product, including milestone achievements, upcoming features, and any challenges being faced by the team
• Continuous Improvement: Foster a culture of continuous improvement within the team, encouraging feedback, experimentation, and learning from both successes and failures.

What you bring to the team

• Minimum 3 years experience in the banking sector or in a financial institution
• Team player: it is about the team; you trust others and can be trusted. You are committed to team goals and always have the right spirit.
• Analytical thinking, focus on quality (commitment to respect the standards of excellence), proactive attitude, determination and discipline, customer orientation, team spirit.
• Positive attitude, accountable and open minded to challenge the status quo.
• Strong focus on making things work.
• Excellent communication skills - ability to present formal /informal findings in a clearly defined and persuasive manner. 

What we offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING
• Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.