VAC - GBLEXT  Adminstration / Operations

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19 March 2019 ... min read Listen

Team Leader, Reconciliations

Employee | Administration / Operations | Professional | Australia | 2018-11-26 | 054855

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The Opportunity
We are currently looking for a new Team Leader in our Payment Operations Team. As a team leader, you will manage workflow to achieve service levels to the agreed quality standards whilst ensuring internal and external customer satisfaction.

You will be responsible in developing and maintaining a high performance team within a dynamic and fast paced environment. Furthermore, you will provide leadership, coaching and support to your team members and act as an escalation point for any issues that arises.

You will cover the following operational areas:

  • Reconciliation of all payment processing including NPP, BPAY, CS2, scheme
  • Clearance of all exception reconciliation items within an agreed SLA
  • Processing customer initiated exceptions including mistaken Internet payments, special answers and traces, BPay enquiries
  • Team sponsor for the design, build and implementation of a new reconciliation tool
You will have a strong desire to evolve the Reconciliations team and align it’s objectives with ING’s 2020 vision. That is, providing our customers with the most effective solutions to help them best manage their financial futures, while creating long lasting value for all stakeholders.

Responsibilities
  • Manage team workflow for reconciliation ageing items through allocation of appropriate resources 
  • Assist in preparing resourcing forecasts for team ensuring that they have an appropriate level of resources on board to manage the increasing volumes
  • Produce management reporting and distribute to key stakeholders
  • Encourage generation of ideas for improvement within the team
  • Prepare business accepted risk proposals where appropriate 
About You
  • 5+ years experience in reconciliation processing in the retail banking environment
  • Demonstrates expertise and exposure to operational risk control environment
  • Experience in working with retail banking products (mortgages, transactional, cards, unsecured lending)
  • Experience in working with general ledgers and accounting processes
  • Ability to build relationships at all levels
About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

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