Impact on customers
We know that people don’t need banks, they need banking. Our promise to customers is to give them confidence in their ability to make decisions and to move forward. To offer them an experience that is personal, easy, relevant and instant. What this looks like depends, of course, on who they are. For individual customers and small businesses, we focus mainly on mobile banking, while for mid-corporate and Wholesale Banking clients it’s all about personal relationships and superior sector and network expertise. However big or small, modest or grand, we empower people and businesses to realise their own vision for a better future.