This is ING

This is ING

We’re a global bank with a strong European base. More than 59,000 colleagues serve around 37 million customers and corporate clients in over 40 countries.

Our purpose – empowering people to stay a step ahead in life and in business – represents our belief in people’s potential. However big or small, modest or grand, we empower people and businesses to realise their own vision for a better future.

Our strategy – ‘making the difference – is built around our purpose. We want to make the difference for people and the planet by providing a superior customer experience and our aim to put sustainability at the heart of what we do.

GBLEXT - CRD EB2023 customer experience

A superior customer experience

Banking is a relationship just like any other, and the best relationships are those in which people feel valued, confident, empowered and in control. That’s how we want customers to feel at every step of their journey with us.

GBLEXT - CRD EB2023 sustainability at the heart

Aiming to put sustainability at the heart of what we do

We have a role in society to define new ways of doing business that align with economic growth and social impact. Climate change is one of the world’s biggest challenges, threatening both our planet and its people. We aim to be a banking leader in building a sustainable future for customers, society and our planet.

Society is transitioning to a low-carbon economy. So are our clients, and so is ING. We finance a lot of sustainable activities, but we still finance more that’s not. See how we’re progressing on

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