Business Analyst/Process Analyst (CJE)

In this role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

• You work closely with your Central Product Owner and carry the responsibility for the product vision, roadmap, backlog and stakeholder management.

• You manage your BusDevOps squad to deliver the product vision and roadmap in a multidisciplinary environment where understanding of the IT solution is a must.

• You will typically have 7-9 members in your squad working on the product, which is based on FCRM technology.

• You work with the other Product Owners and squads in GKYC Delivery Tribe to ensure the delivery of a great product to your customers.

What you’ll do:

• You support the Product Manager and/or Product Owner) in the execution of the Tribe Goals; which may include and not limited to the following:
  • Implementation of the guiding principles of CDD KYC Global Way of Working
  • Support countries to create, implement, and maintain their local system WorkPlace Instructions (WPI)
  • Support product and tribe in the continuous improvement of the End-to-End workflow process
• You solve impediments encountered in the development of the Product;
• You are actively involved in the creation of stories and features for your Squad;
• You monitor the quality and performance of your Squad;
• You ensure alignment with other Squads that fall under the Produce Area Lead (PAL) and the Tribe.
• You are responsible for the ‘what’ in a Squad, ensuring that functional and non-functional requirements are met for all stakeholders. Non-functional

requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations;

• You will take the role of an end-consumer representative for the product and ensure that the end-consumer’s experience and compliance is recognized by the Squad

How to succeed:

• Strong background in Process Design/Engineering & Implementations (e.g. Blackbelt or greenbelt certification)

• Master or bachelor degree;
• Minimal 3-10 years of working experience as a Business Analyst or Process Manager
• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML or Compliance;
• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements.
• A proactive, can-do, no surprises and positive mind-set;
• Strong analytical skills and ability to communicate your views to others
• Experience and affinity with working together in IT and solution-build driven teams;
• The ability to facilitate decision-making to drive complex design issues to a conclusion;
• Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests;
• Strong focus on understanding the regulatory and business requirements and supportive facts and data to build the target operating model design in line with INGs ambitions;
• Agility to adjust the approach if required;
• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
• Fluent in English speaking and writing.