Business & System Analyst – Team Leader @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

Being a global company having in the strategy the delivery of a global platform for all customers, ING puts a lot of attention on the security processes and requirements. Following a strict set of security rules and processes, ING ensures that all platforms, user access procedures and security related tasks are in line with the security minimum standards.

The Payments & Workflow Solutions area is responsible for E2E delivery of payments and core banking applications for our customers in more than 20 countries from all over the world.

Our area needs a Team Leader for our team of Feature Engineers that are part of two squads/project in the payments domain: SPE - Single Payment Engine and MCE - Manual Channel Engine. 

In this role, the Team Leader is a combination of a Business and a System Analyst, having a key role, together with the development team, in implementing the features.

From a business and functional perspective, if you have affinity with or interest in banking, and specifically Payments and Core Banking systems, it would be a valuable added bonus.

In the end, banking does not have to be boring!

Your day to day

Leaders in this role can enable their chapter to deliver their best quality work and evolve the technical knowledge and prestige of the chapter.

The Team Leader is an independent manager, able to manage team members with varying degrees of seniority, diverse skill sets stemming from the chapter’s orientation and working on many squads/services.

He or she communicates expectations clearly to the team members, solicits and delivers feedback frequently and is a role model for the chapter.

As a Team Leader, you will split your time between individual contributor activities and management / people leading activities (hybrid role):

From an individual contributor point of view:

• The Team Leader is also an engineering lead and as such, acts with conviction towards the fulfilment of the technical roadmap, be it local or global.
• He or she gives professional judgement on crafting the timeline, scope and risk profile.
• As a Team Leader you are a senior engineer, and you are seen by colleagues as a go-to person.
• Along with the IT Area Lead and your fellow Team leaders you set the standards for software development in your area of expertise.
• You have not only a strong drive to constantly keep your own expertise up to speed, but also want to make an active contribution to the development of the people in your chapter and your area.

From a managerial / people leader point of view

• Coach and mentor, the team members (be available for them and genuinely care about their aspirations);
• Recognize team and individual members’ efforts and successes.
• Provide continuous feedback for team members (regular 1:1s);
• Help the team members grow in their career path (identify opportunities within the project and learning needs);
• Motivate the team, be an inspiration for them and act as a role model.
• Grow the team and perform recruitment interviews (technical and/or HR related)
• Define objectives and conduct yearly performance evaluations.
• Build Individual Development Plan together and for team members.
• Remove impediments that obstruct the team in pursuing their goals.
• Think strategically in terms of overall team opportunities and contexts for growth (functional knowledge, technical knowledge, ownership for the delivery, autonomy in the wider Tribe context, etc);
• Collaborate closely with the other Team Leaders and IT Area Leads to improve the maturity of the processes and practices and to facilitate the knowledge sharing across teams.
• You will be part of the SPE squad as individual contributor, but you will also be involved in MCE squad as a people leader.

What you’ll bring to the team

Soft Skills:

• We are looking for an enthusiastic team player who builds a close working relationship with other colleagues, who is both a tech savvy but also a passionate person for building, growing and leading people and high performing teams.
• We also expect you to play a role model for your team and to be an inspiration for them in terms of craftmanship, work ethics, attitude and behavior.
• You are passionate, solution-focused and able to architect, design, test and maintain high-quality software.
• We expect you to be responsible and take ownership, respectively to anticipate issues and take appropriate measures.
• Be open, honest, communicate clearly with regards to technical and business stakeholders, be transparent, present and close to them. Create a close working relationship as well, based on trust and mutual respect.
• Be eager to learn and proactively improve yourself and the ecosystem around you. The system is continuously changing, and we are constantly on the lookout for innovative creative solutions and ideas and understand the latest developments in the technical and financial services.
• Your proactive and results-oriented attitude ensures that you always strive for the best result.
• Coaching, motivating and mentoring team members.
• Negotiation skills.

Tech stack/knowledge

• Work experience in an Agile organization and proven Agile mind-set.
• Strong experience with technical leadership of software applications / projects with demonstrated stakeholder and people management skills.
• Experience with Microsoft stack technology (MS SQL server is a must, BizTalk is a nice to have);
• You will be involved in discussions with your stakeholders and product owner about features and stories and can translate these into software with real business value.
• 5+ years in development/software engineering working within Banking & Financial/Payment’s domain.
• Strong knowledge about design patterns and development principles.
• Demonstrated experience and proficient understanding of tools across full software delivery lifecycle, e.g., IDE, source control, CI, test, mocking, work tracking, defect management, etc.
• Experience in Continuous Delivery, System and Functional Design, Manual and Automated testing.
• A relentless conviction and role modeling of what engineering leadership means.
• Foreign languages: English (advanced)
• Education: Bachelor’s Degree (or higher) in an IT related field