CDD Guidance Design & Implementation Specialist

We are looking for you if:

• You have 8+ years experience working in global financial services industry with demonstratable success in leading change, preferably with large global financial institutions
• You have an understanding of key regulations (a.o. AML, Sanctions) and their respective effects on the operational landscape of KYC, including the interaction with the second line of defence.
• You have KYC subject matter expertise in a large multi-national, Wholesale Banking environment, with relevant track record and thorough understanding of the current market, regulatory conditions, and challenges within the financial industry. Experience with balancing 1 LOD and 2 LOD interests.
• You have analytical mindset and ability to challenge the status quo and create new opportunities for a risk-based way to meet KYC requirements.
• You have an ability present and facilitate resolution of complex problems in a comprehensive way while prioritizing customer experience.
• You have an understanding of the customer life cycle incl. understanding of data and systems used in the KYC process.
• You have excellent communication, networking and influencing skills with the ability to work at all levels within the organization.
• You have an ability to navigate through ambiguity and simplify complexity without losing essence.
• You have organizational sensitivity.
• You have proactive, can-do, and no-surprises mind-set and overall have a healthy work ethic and a willingness to collaborate.
• You are fluent in English, written and spoken.

You’ll ger extra points for:

• Accreditation or certification in FEC expertise areas is a plus.

Your responsibilities:

• Act as a subject matter expert, responsible for activities such as creation and maintenance of global KYC standards & guidance.
• Provide advisory support on KYC content expertise to key stakeholders including Business, Operations and Delivery Tribes.
• Lead collaboration on behalf of 1st line of defense during discussions with 2nd line of defense concerning KYC policy requirements.
• Maintain the Global CDD Standards and Guidance and aligning these with other global stakeholders.
• Leading specific work packages within the CDD Guidance Design & Implementation team, including guiding and advising other professionals of the team. Managing expectations, goals and timelines of the respective work package.
• Fostering a culture of continuous improvement to KYC Standards and Guidance
• Drive maintenance, development, and realisation of (new) products / services / functionalities for (end) user on global structural solutions.
• Apply one’s experience in marketing, strategic road mapping and adhering to target audiences in the fast-changing KYC landscape and context of digital transformation.
• Act as point of contact for the global Subject Matter Expert community.
• Validate learning materials from the KYC Academy and facilitate training for your area of expertise.
• Stimulate cross-border interaction and alignment between people, expertise teams, Squads, Chapters, Front-Office organisations, and Service organisations both in central and local business lines.

Information about the team:

ING provides banking services and complex financing solutions to companies globally. To provide a safe banking environment for our customers, ING must comply with global Anti-Money Laundering (AML) regulations including maintaining robust Know Your Customer (KYC) controls. All KYC related domains work closely together to form the Global Financial Crime & Fraud Prevention organisation, to further the effective and efficient management of ING’s Financial Economic Crime (FEC) risks by establishing shared sstandardized guidance, technology, and operational processing.
The Customer Due Diligence (CDD) and KYC Control domain ensures that ING has a state-of-the-art CDD practice in place, that adeptly manages both CDD risk & operations as well as overall KYC risk for Retail & Wholesale banking across countries. This includes defining the CDD Target Operating Model, comprising all AML/ KYC related policies and implementing it as a global standard across the world and conducting oversight of bank wide CDD business as usual (BAU) activities, including operational execution across Retail and Wholesale (service ownership).
As a CDD Guidance Design & Implementation Specialist you will be based in Warsaw and report nd functionally to the Global Lead CDD Guidance Design & Implementation.