Circle Lead-1

• Primary responsibility is to facilitate, support and motivate your CLT members in your Circle
• Effectively facilitate the transition of your Circle to the One Agile Way of Working
• Formulate a clear purpose for your Circle based on the client and product strategy (and changing) market conditions; play a crucial role in setting priorities at a Circle level
• Create, together with the Agile Coaches, high–performing teams and remove impediments; stimulates interaction between people within and outside your domain
• Accountable for executing risk & control compliance and mitigation of business and operational risks; ensures regulatory compliance across your entire Circle
• Maintains contacts with stakeholders
• Responsible for alignment with other CLTs and Squads within the product area
• Responsible for Continuous Improvement of processes and administration within your Circle with the goal of limiting internal hand-overs
• Accountable for developing the expertise of the CLTs as a whole and the personal development of the individual CLT members
• Ensures that the teams in your Circle are doing the right things i.e. are competent and capable and focus on the right priorities in order to achieve their goals
• Strengthen the ING One Agile Way of Working as a role model while safeguarding the Orange Code
• You determine – in consultation with the Super Circle Lead – the team structure of your Circle: the CLTs
• Hierarchical Lead of each Circle that has between 20-55 members (either multi – skilled or homogenous)

Contact Center and Recruitment Administration Circle Lead:

• Continuously transform and improve contact center and recruitment administration operational strategies and procedures
• Provide more efficient and effective employee query management and hiring administration support
• Responsible in leading a team of HR contact center and Recruitment Administration specialist supporting multiple countries
• Strong background in HR Shared Services operations
• Preferably with HR Contact Center and Recruitment Administration background.
• Minimum of 5+ years of people leadership experience