Circle Lead - Contact Center and Chat Support
Employee | Wholesale Banking | Professional | Philippines | Makati | 2023-09-04 | REQ-10055455
- Coach, mentor, motivate, challenge, develop and recognize CLTs on a continuous basis
- Enables an inclusive Orange Behavior culture where everyone gives their best to the organization, in line with One Agile Way of Working
- Fosters collaboration within the CLTs and with the different stakeholders. Plays a key role to help others to understand and build their influence within a network.
- Understands and consistently applies Step Up Performance Management (planning, coaching, review, and appraisals) and has continuous conversations with direct reports
- Knows how to have the right people at the right time at the right place, which means anticipating on the attrition
- Knows how to deal with escalations for complex and high-risk issues. Advises strategic management on measures/solutions. Provides permanent solutions.
- Drives the circle achieve key performance targets