Customer Due Diligence - Business Analyst (PEGA)

What you'll do:

• You will design, develop, implement and maintain the bank wide compliant-by-design KYC Digital Service, integrating the KYC customer journey and services in it, that is consumed by ING internal customers, both from business (the first line of defence) and Risk and Compliance (the second line of defence), including FEC risk and FATCA, CRS and ESR classification and deliver the Structural Solutions Roadmap for CDD.
• You solve impediments encountered in the development of the Product;
• You are actively involved in the creation of stories and features for your Squad;
• You monitor the quality and performance of your Squad;
• You ensure alignment with other Squads that fall under the Produce Area Lead (PAL) and the Tribe.
• You are responsible for the ‘what’ in a Squad, ensuring that functional and non-functional requirements are met for all stakeholders. Non-functional

• requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations;

• You will take the role of an end-consumer representative for the product and ensure that the end-consumer’s experience and compliance is recognized by the Squad

How to succeed:

• Master or bachelor degree;

• Minimum of 3 - 10 years working experience (depending on role specification and related seniority level);

• A personality and the capabilities to optimally function within an Agile environment; • Strong analytical skills;

• Experience and affinity with working together in IT and solution-build driven teams;

• Experience in Process Design & Implementations (e.g. Blackbelt or greenbelt certification

• Experience in guiding and realizing change;

• Proven experience in driving initiatives with high impact;

• Strong communication, networking and influencing skills;

• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.

• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;

• Fluent in English speaking and writing. You’ll get plus points if you have any of the following:

• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML/Transaction Monitoring or Compliance;

• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements;

• Knowledge of the FCRM application;

• Pega background and/or experience with workflow management tool