Customer Journey Expert (DBNL)

Data Products Customer Journey Expert for KYC DBNL

ING is looking to recruit a Customer Journey Expert for Data & Analytics

Purpose

Do you want to play an essential role in ensuring the good reputation of ING, and be in the first line of
defense against money laundering and terrorist financing? Currently we are looking for a Customer Journey Expert
within the Data & Analytics Department in ING Hubs Philippines.

You will be involved with the development of state-of-the-art solutions on socially relevant topics such as Anti-
Money Laundering, Counter Terrorism Financing, Fraud, Sanctions, and their global implementation across 20+
countries, affecting 36 million ING customers. Through this we will be able to deliver our customers an optimal KYC
experience whilst remaining compliant and in control of our risks and processes on a global scale. You will be in
contact with market leading vendors and thought leaders in their respective domains. As such, you will be working
with many colleagues from different disciplines, geographies, and backgrounds.

Job Profile
As a Customer Journey Expert, you will help the DBNL KYC area towards its mission to drive higher quality and
more efficient KYC monitoring and reviews for its consumers via advanced analytics products and services. You will
support key data management initiatives related to development of data flows across different systems, aiming to
provide one customer perspective and bring in efficiencies by supporting integrated monitoring.
You will also support the definition and follow up on the milestones of the data roadmaps for these products and
systems in line with the global policies followed by ING.

As a Data Products - Customer Journey Expert you:
• You help ING prevent Money Laundering and Financial Crimes globally.
• You solve complex challenges and take decisions based on data and facts.
• You gather and analyze business requirements and design data solution for the journeys.
• You are capable in designing user-centric data solutions in an end-to-end context covering all functional
and non-functional aspects in close collaboration with multiple teams, including IT dependencies.
• You stimulate cross-border interaction and coordinate the contribution of supporting teams (such as data
management, global analytics, compliance, process owners, etc)
• You identify epics, features of the relevant squads, and clarify the definition done (DoD) together with the
Product Lead
• You give and ask for constructive feedback.
• You ensure compliance with ING’s policies and standards.

You might be the one that we are looking for if:
• You have a minimum bachelor’s degree (IT, Engineering, Mathematics or Economics/Business).
• You have a minimum of 3+ years of working experience in IT process and/or software/technical
implementations.
• You have experience with data management (functional data specifications, data flows, data integration,
data mapping, data quality, data governance)
• You have knowledge of SQL (Structured Query Language).
• You have awareness on basic KYC concepts (experience within the areas of Financial Economic Crime, Anti
Money Laundering or Compliance is a plus)
• You are an energetic & approachable professional.
• You focus on delivery through collaboration, ability to bring people together to work towards the same
purpose.
• You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask
questions and make decisions.
• You can easily “switch context” – so you are able to drive multiple (and distinct) topics during the day
within an Agile environment where change is constant.
• You are a strong analytical and abstract thinker.
• You have strong communication, presentation, networking and influencing skills.
• You are passionate for learning and knows to ask the right questions in coming up with business
requirements.
• You are articulate – fluent in English (speaking and writing) and can communicate effectively across
persons with different skillsets and seniority levels.
• You are a team player – eager to learn and can coach others.
• You share and adhere to the ING values of honesty, prudence, and responsibility