Customer Journey Expert Insurance

ING is looking for a Customer Journey Expert Insurance. Do you have experience in Insurance and are looking for a brand-new position as a customer journey expert? Then read on! 

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

The team
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead.

Would you like to work in a team where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working? Then you might soon be part of our team! 

Your role & responsibilities

As an Customer Journey Expert Insurance, it is your responsibility to become the point of contact for the Tribe Insurance regarding all Insurance products and to ensure an efficient and customer-oriented flows.

• Working together with colleagues having different expertise in self-steering teams
• Gaining and sharing knowledge with the team of the market and our Customers
• Ensuring seamless customer journeys that ensure the best possible online experience for our users from beginning to end and this by:
  • Maintaining product offer, services and processes in collaboration / co-creation with our insurance partners for our insurance offer
  • Continuously detecting new trends & solutions in the insurance market to improve products & services.
• Implementing the strategy taking ING’s priorities and customer’s expectations into consideration
• Managing the collaboration between the different stakeholders, 3rd party relationships and colleagues in other teams with the aim to create even more added value to our customers

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Fluent in English and Dutch
• Master degree or Bachelor with +5 years relevant experience
• Strong knowledge in Insurance products
• Experience in digital transformation projects is a strong plus
• Good analytical skills
• Proven planning & organizational skills
• Having an open mindset for innovative and new trends in the market

We offer you 

• A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude
• The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture
• Remuneration package in line with your experience

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Interested?

Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Read more at Working at ING.