Intermediate - Global Lending Support

Who we are:

ING Bank NV is a global bank with a strong European base. Our more than 60,000 employees serve around 37 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business. The Dublin branch has ~85 staff and focuses on Wholesale Banking only – sector-focused lending, capital structuring and advisory, transaction services and sustainable finance solutions.

We are offering an opportunity to gain exposure to a new, strategically important, and high-profile team within ING Wholesale Banking. The team will be supporting internal lending teams across the entire global ING Wholesale Banking network.

We are looking for intermediate level candidates to join our team. You will carry primary responsibility for some of the key processes related to centralised lending support, along with guiding a team of juniors. You will also support Team Leads on driving standardisation and process improvements.

Who we’re looking for:

• 4-6 years’ experience working on a relevant lending or risk team in banking, preferably wholesale, corporate or international banking.
• Strong understanding of credit risk policies and lending frameworks.
• Good knowledge of legal/loan documentation.
• We value resourcefulness, teamwork, and enthusiasm all of which might be demonstrated via your previous work experience or perhaps involvement in extracurricular activities.
• High level of attention to detail coupled with strong organisational and scheduling skills are important.
• Ability to thrive in a fast-paced environment with multiple competing priorities.
• Excellent written and spoken English communication skills. You will be working with teams across multiple lines of business based in many different counties so strong communication skills are a must.
• Strong work ethic, positive attitude, and professional demeanour.

Main Responsibilities

Workflow management – Ensuring work shared by our front office teams is picked up and delivered within agreed timelines; Scoping of new workflows within the sector / teams; Ensuring all team members are adequately utilized and urgent workflows are reprioritized; All activities done by the team and the system downtime to be accurately captured in the MIS data.

FO relationship management – Ensuring that emails and queries are answered promptly; Full clarity on delivery timelines to be provided to the front office teams; Audit trail of discussions to be maintained via emails.

Covenant Monitoring – Ensuring that the team's covenant backlog is minimized as much as possible; Four eyes process adherence; Ensuring that the quality checks are done, and a QC tracker and feedback log is maintained; Ensure all work done is in line with the agreed operating procedures.  

Quality improvement – Be the first point of contact for any quality related escalations from front office teams; Identifying any quality gaps and ensuring quality standards are maintained; Guiding team on queries, identifying training requirements and facilitating knowledge transfer.

Compliance – Ensuring no process or compliance lapses; Trainings to be completed before due dates; Ensuring new policy updates are communicated to the team and implemented.

Talent Management – Supporting the overall talent management process; Hiring, Retention and Career Progression.

Operations – Provide various MIS data as required; Manage day to day operational challenges – leave management, resource management, etc. to minimize impact on workflows and quality.