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KYC Client Outreach Analyst

Employee | Sales Support / Internal Account Management | Professional | Slovakia | Bratislava | 2024-05-27 | REQ-10074332


Our company is growing rapidly and for our growing expertise hub we are searching for experienced candidates for the position of KYC Client Outreach Analyst. As a gatekeeper to the financial system, we have a responsibility to protect our customers, society, and the entire financial system by keeping ING safe, secure, and compliant. This is our top priority, and it is part of who we are: integrity is at the heart of our Orange Code, ING’s values, and behaviors.

As KYC Client Outreach Analyst, you are responsible for supporting Know Your Customer (KYC) execution in accordance with the Bank's compliance policies and procedures. Your role plays an important part as liaison between all stakeholders involved in the delivery of the KYC processes, including Front Office, Compliance, and operational teams across our organization.

You are also responsible for engaging daily exchanges with stakeholders, to ensure a smooth communication flow. You oversee the collection and the accuracy of the documentation, allowing the completion of the CDD reviews in a timely manner. Data quality is handled through duly collecting and storing all documents requested from clients in our library in accordance with the new KYC Policy and all FATCA, CRS and ESR guidelines.

Your key duties and responsibilities will be:

  • Liaise with different stakeholders on a daily basis (Clients, Front Office Team, ING HUB Slovakia teams, KYC OPS, Compliance, Tax Officer …)
  • Communicate and explain the KYC requirements to stakeholders and clients so they can understand what and why do we need them.
  • Collect, review, and ensure completeness of the provided documents on time.
  • Store the documentation and data in our internal tool, in line with regulatory and internal bank requirements (including FATCA, CRS, ESR, MiFID ...)
  • Support and guide Front Office colleagues on KYC initiatives of the Bank and general KYC / AML requirements
  • Control, monitor and report KYC progress for the Wholesale Banking activity (Local & ING HUB)

What do we expect from you:

  • Excellent communication and client service skills (Attentiveness and Proactiveness)
  • A relevant work experience on senior level (min. 2 years) in Client Service function or KYC/ AML knowledge (FEC, FATCA, CRS, ESR, Tax etc.)
  • Highly analytical person with strong organizational skills and excellent attention to details
  • Ability to deliver under pressure with a high standard and short deadlines.
  • Ability to multitask and manage different number of priorities.
  • Ability to work in an international environment.
  • Strong work ethic combined with a structured and disciplined approach, resulting in ‘getting things done’.
  • Flexibility and adaptability, to work in a fast-changing environment.

Requirements for the employee

Candidates with education suit the position:

  • Secondary with school-leaving examination
  • University education (Bachelor's degree)
  • University education (Master's degree)

Language skills

  • English - Advanced (C1)

Wage (gross)

  • 1 650 EUR/month
  • *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot


  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities

YOU/family/friends time

  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office


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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Slovakia apply.

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