Manager KYC Operations Private Individuals @ ING Bank

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

The KYC organization is a 1st line department providing the ING business and functions with guidance, standardized solutions on the area various KYC related regulations (on process, control, tooling, etc.) as well as realizing operational excellence. You will be working with many colleagues from different disciplines and backgrounds. You will be part of managing and supporting the transformation towards this organization and as such contribute significantly to the realization of the One Agile Way of Working methodology within ING.

This position will steer and guide the local staff that performs the KYC execution in the Private Individual area.  He/ she is responsible for the execution of standardized global KYC activities in the area of Client Due Diligence, Monitoring and KYC case management.

The lead is responsible to ensure that new global and local standards on policies, guidelines, systems and processes are properly communicated, embedded and executed by KYC operations staff. The lead will liaise with Country KYC Operations Lead, Country Delivery and CoE to discuss key concerns and issues.  Represents KYC 1st LoD in internal interactions in case of operational excellence discussions.

Your Day to Day

• Translation of the planning and implementation deliverables of the Business Line KYC into local planning and handshakes.
• Be responsible for local staff executing the processes for KYC, Client Due Diligence (onboarding as well as periodic review) and Quality Assurance.
• Ensure all local staff develop and stay attuned with their craftsmanship KYC specialist.
• Be a key sparring partner for the Country KYC Operations Lead on both content as well as process/continuous improvement.
• Actively collaborate with the Business lines and KYC counterparts on the Country KYC activities, to ensure on the ground experience is provided as and when needed to ensure an effective, efficient and compliant execution of KYC activities.
• Highlights opportunities and analyses problems detected; follows up on these matters with relevant team members and ensures the solutions are timely implemented. Suggests and implements improvements for internal business processes.
• Act as ambassador of the One Agile Way of Working within ING.
• Develops and maintains a network within the ING organization.

What you bring to the team

• Have an academic degree.
• Have at least 5 years of relevant work experience in the financial services industry, preferably within Retail Banking.
• Have a vast track record of working in KYC or AML areas and have a thorough understanding of the current market and regulatory conditions and challenges that the financial industry faces.
• Have a vast track record in leading operations teams to deliver.
• Believe in the agile way of working, self-steering teams and empowering of colleagues.
• Can motivate teams and manage highly skilled individuals.
• Are fluent in English speaking and in writing.
• Have experience in complex organizations and a bird’s eye view and knowledge of business processes and associated risks.
• Have proven communication, convincing and advisory skills with the ability to work at all levels in the organization.
• Are Excellent planner and organizer.
• Are strongly Customer oriented.
• Are willing and able to travel.

What we offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING
• Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.