Operations Trade Finance – L/C Documents Checker

Overall Function

The incumbent is expected to possess good knowledge of trade finance products, trade workflows and processes in particular handling of cross-border transactions. Some relevant working knowledge of trade business conducted in Europe. This function is in Trade Services Department (TSD) in Singapore with the focus to support Europe & Asian offices in their L/C Documents checking function.

Key Responsibilities

• Perform 1st and 2nd check (if applicable) of both Import and Export L/C documents

• Communicate with Europe & Asia offices on the check status of L/C documents

• Provide professional advice to the branch offices on discrepancy/ies noted on the documents; fulfilling of terms and conditions in the L/C, and mitigating non-compliance documents presentation after shipment

• Co-ordinate and work efficiently within the team

• Ensure daily tasks are executed as per SLA and Global work instructions and escalate to Team Head/HOD upon identification of deviations or the development of unexpected risk events during the work flow.

• Ensure adherence to ING’s procedures, policy and guidelines at all times.

• Propose areas of improvement in the team for the benefit of the team and branch offices

• Assist in projects to improve work processes & migrations

Other responsibilities and daily tasks include the following:

• Provide quality checking and timely service delivery to branch offices.

• Cultivate team spirit and build up confidence in the new team in their handling of their daily documents checking.

• Continuously exceeding customer expectations: the WOW effect

Qualifications and Skills

• Acceptable tertiary education

• CDCS certified L/C Documents checker

• At least 3 – 5 years’ of experience in handling both Import and Export L/C Document checking

• Microsoft office applications –MS word, excel, power point, access, visio etc

• Knowledge of Swift Alliance and any main accounting system

• Knowledge of ICC publications – UCP600, ISP98, URR725, URC522, ISBP.

• Knowledge of local region’s regulatory compliance and anti-money laundering policy

• Possess effective communication skill to work with the teams and branch offices

• Preferably with exposure to outsource/insource operations