Public Entities Expert

At ING we are looking for Public Entities Expert

Your role and work environment:

We are looking for a talented and enthusiastic Public Entities Operations Profesional to join our Public Entities team of Products & Public Entities Tribe (COO Domain)

The responsibility of this team is to offer a secure, fast, and quality service by defining innovative processes within ING to facilitate the bank's regulatory compliance and the best customer experience in its relationship with public entities. This experts team manage the processes associated with public entities collaboration agreements (TGSS payments, Customer Taxes, legal requirements, seizures etc) and regulatory reporting AEAT, handing day to day operations, monitoring quality processes, and ensure the best service for customers in a simple and efficient manner.

Your key responsibilities:

As a Public Entities Operation Professional, you will:

• To ensure the management of the legal notices /requirements that ING receive from public entities (courts /polices etc.) for specific information about our customer activity.

• To ensure the maintenance of the processes’ documentation and area procedures.

• As a Public Administrations technician (PA), you will be responsible for processes control associated with PA collaboration agreements (payments, legal requirements, seizures etc)

• Collaboration / day-to-day teamwork with suppliers and other stakeholders (internal & external).

• Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues.

•Service monitoring managed with external suppliers. Measurement of times, quality of delivery, and fluid communication with them as part of the process.

•Management of customer incidents received from different channels: branches, call center, internal departments. Monitoring the service level agreements, on time and in quality.

•Analysis and proposal of improvements in the operational processes of daily tasks. Working with change management teams, IT support if it is necessary.

•Review and control of compliance with the regulations, participating in the definitions and implementation of change requests, needed to cover the new requirements.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Besides this we look for someone who is:

• University Graduate. Preferably law-related
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Builds partnerships and works collaboratively with others to meet shared objectives and builds strong customer relationships and delivers customer-centric solutions.
• Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Makes Good and timely decisions that keep the organization moving forward creating a new and better ways for the organization to be successful.
• Plans and prioritizes work to meet commitments aligned with organizational goals and holds self and others accountable to meet commitments.
• Experience in Legal /Taxes services
• Experience in public entities collaborations service from the operational side will be taken in consideration.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, financial, and social).

Health services in company (physiotherapy, phycological and medical services).

Orange sports (football, basket, running, golf, gympass …).

Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clints decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!