Retail Investment Operations BE

Retail Investments Operations

The job's main focus as a Customer Loyalty Member – Investments, is to perform accurate settlement on transactions in accordance to the retail client’s settlement instructions whilst ensuring compliance with industry regulations and standard procedures
To perform incoming, outgoing and internal transfer of investments
To be the point of contact on issue resolution and respond to all retail client’s queries concerning their investment accounts
Overall, staff will be in charge of the management and execution of transactions in a manner that maximizes profitability and minimizes risk, through working together with Sales, Trading, FO Support, counterparties, custodians, and internal teams like liquidity management, collateral, data management, etc.

Responsibilities:

Resolve issues by liaising with banks, counterparties/clients, and financial institutions to resolve matching and settlement issues, whilst building and maintaining healthy client/counterparty relationships
Update data such as fixed income and cash SSIs as received from front offices or counterparties
Management of both investment and cash position across different custodian accounts
Although SWIFT messages are highly automated, staff must have complete knowledge on the flow, processing and formats of SWIFT messages like MT541, MT543, MT540, MT542, as it is essential to exception management
Maintain day-to-day relationships with custodians
Aware of broader market events that could impact Securities trading and settlement. Research and resolve complex problems relating to country specific trade and settlement issues
Must be able to evaluate and escalate risk items to protect the bank and its clients from market penalties or risks, overdraft charges and so on
Carry out daily central maintenance services like reconciliations - positional, financial, intersystem
Management of exceptional cases and large daily volumes
Taking into account applicable laws and regulations
Detect underlying customer demand.
Participate in technology development efforts as needed. Continuously improve service offerings through innovation and a future orientation towards automation