Super Circle Lead Transaction Monitoring & Screening

The Global Financial Crime and Fraud Prevention (FCFP) organisation is comprised of all KYC/AML/Fraud-related capabilities such as Transaction Monitoring (TM), Screening, Customer Due Diligence (CDD), Quality Review (QR), Remediation, Delivery Tribe, Anti Fraud, and other expertise services, and this aims to maintain and improve the effective & efficient management of ING’s AML/Financial Economic Crime (FEC) risks, a.o. by establishing standardised guidance, processes, technology and shared operational processing.

TM and Screening domains ensure that ING has a state-of-the-art TM and Screening practices in place, are effectively and efficiently managing the AML risk and overall aspect of TM and Screening operations for relevant countries while improving both effectiveness and efficiency. This includes definition of the TM and Screening Target Operating Models, in a way to comprise all AML/ KYC related policies and implement this as a global standard across the world, the oversight of the bank wide TM and Screening business-as-usual (BAU) activities, including operational and optimization execution across Retail and Wholesale globally.

The FCFP department within ING Hubs Philippines is part of the Global FCFP organization and is responsible for executing timely & high-quality AML / KYC operations, as well as providing AML/KYC Expert (CoE) functions for the global organization. The team is a crucial capability hub in the Global KYC organization and with it is at the heart of its overall strategy.

The opportunity – Super Circle Lead Transaction Monitoring & Screening

The Super Circle Lead for TM & Screening is responsible for a predefined scope (which consist of multiple jurisdictions, segments and products) in ING Hubs Philippines. The primary purpose of the role is to ensure that ING has a state-of-the-art TM and Screening practices in place and is effectively and efficiently managing the AML risk and operations of said scope. The scope is continuously growing and therefore the incumbent is expected to lead a number of migration projects as we increase the capabilities within the Manila hub.

The scope of TM and Screening in Manila covers multiple stakeholders, jurisdictions, business lines and products and this is expected to expand further as per ING’s location strategy. As Super Circle Lead you will be responsible for the combination of all the above.

The scope of the role includes:

Accountable & responsible as service provider for service performance for respective scope, which includes timely and qualitative reviews, ensuring sustainable SLA/KPI/KRI levels
Hierarchical management of approx. 150-300 FTE with 3 - 6 managers (Circle Leads) as direct reports, covering Transaction Monitoring investigations for both Retail and Wholesale, TM Optimization investigations, Optimization experts, TM Trade Finance investigation experts, Transaction Screening investigations, Name Screening investigations and Adverse Media Screening investigations, among others
Functional management of supporting teams like Subject Matter Experts, Quality Review teams, Business Intelligence
Together with TM Capability Hub and Screening Capability Hub leads, formulate & implement strategy for talent development, craftmanship & capability build locally, across Super Circles and Hubs where applicable.
Managing of key stakeholders across geographical and organizational boundaries
Contribute to (strategic) change & transformation initiatives in line with global and country roadmaps, both in terms of processes, organization and culture
Accountable for promoting a continuous improvement mindset and idea generation leading to improved processes.
Ensuring compliance with the rules and procedures prescribed by Risk and Compliance (incl. business continuity and NFR), and responsible for support of internal and external audits.
Part of the local FC&FP management team

The role reports hierarchically to the Head of FC&FP in the Philippines.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

10+ years relevant work experience in running large international operational functions with a strong knowledge of Transaction Monitoring and Screening
Leadership experience, preferably as manager of managers: 5 years as a minimum (performance and workload management, staff recruitment, leading team meetings and 1-to-1s, setting KPIs),
Proven leadership competencies and you have demonstrated your self-awareness, global perspective, decision quality and your ability to manage complexity, collaborate, drive engagement, ensure accountability, drive results, build effective teams and instil trust.
You have 5+ years in KYC/Compliance or related functions, with strong preference for TM/Screening operational experience, leading both onshore and offshore teams.
Ability to cooperate with senior stakeholders in countries and global head office
You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders
Proven profound understanding of data, demonstrated digital and technological savviness, solid affinity with advanced analytics and artificial intelligence and are able to use that to optimise the services
Proven profound communication, convincing and advisory skills with the ability to work at all levels in the organisation
Proven track record in strong controls’ environment and successful experience of interactions with Regulators
Significant experience in running large complex programs and process reengineering
You have an academic degree
You have an accreditation or certification in FEC, FATCA, CRS, ESR or AML expertise areas.
You have excellent interpersonal and organizational skills
Fluent in English speaking and in writing.
Willing and able to travel.

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