Contract & Service Manager - Omnichannel Platforms

At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in.

To support all business lines in over 40 countries around the world in these bold ambitions, ING is building global services which can be used by all business lines in these countries.

Within our Tribe Digital, Assisted channels & Customer Interactions we are responsible for building, maintaining and operating 4 important global services:

• OneApp: ING’s mobile App foundation
• OneWeb: ING’s web foundation
• IRIS: ING’s global employee portal
• CC 2.0: ING’s Customer Communication services

As an ING global service provider with already more than 10 ING service receivers (ING countries), and still growing, we need to professionalize our contract and service management.

The Contract and Service Manager has a couple of main focus areas:

• Contract management
• Service management
• Risk Management
• Financial Management

As Contract and Service Manager you will be responsible for:

• Communication and (service) reporting towards our (internal) service receivers;
• Organize service review meetings with ING internal service receivers;
• Organize service review meetings with internal and external supcontractors
• Contract management (operational & tooling)
• Supporting the overall governance of the contract;
• Risk management and compliance;
• Support Financial management (forecasting, charging, linking pin)

We offer you a great (international) work environment, with room for growth, we’ll listen to your ideas, offer you flexibility (e.g. WFH/office), fun events and great primary and secondary benefits.

So, if you are communicative, customer oriented, strong with processes, affinity with technology, finance, risk, legal and you like to go beyond your comfort zone, we are looking for you!

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You are full of energy, passionate and eager to learn
• Focused on working together to be successful
• Take initiative, responsibility and have an end-to-end ownership mindset
• Support contract owners during creation and extending contracts with internal and external subcontractors
• Capable of supporting the contract management function
• Day to day contract and service management on behalf of contract and service owners
• Manage relationships with service receivers, teams, management and internal and external subcontractors
• Strong analytical skills

Your education and background

• At least Bachelor's degree, you have a strong affinity with Contract and Service Management (strong with processes, communicative & customer oriented)
• Good understanding, written and verbal in English

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.