PSS Payment Operations Controls Consultant

Within Payments & Settlement Services (PSS) we are constantly looking for ways to improve our customer’s experience and create efficiencies in the processes.

We are looking for a PSS Payment Operations Controls Consultant within the Expert Team Payments & Investigations of PSS Operations. You will be responsible for the Controls within Payment Operations (incl. Financial Control Model, Reconciliations, Key Control Testing, Test of Design and Test of Effectiveness) within PSS Operations. Next to that you will be involved in all PSS Payment change initiatives as you will also become part of the (virtual) PSS Payments Process team. With that you will have a big impact on the strategic ambitions of PSS and drive initiatives to automation and centralization of our operational processes.

As a PSS Payment Operations Controls Consultant, you make sure that ING’s key processes deliver competitive advantage and if not, that the right fixes are implemented in a consistent way across functions and locations.  You will work closely with colleagues in Operations, Products and Technology, ING HUBS teams (Manila and Bratislava), process experts, P&L owners of all business lines, relevant delivery tribes and process participants across the value chain. Starting point for all initiatives are the needs and expectations of our clients.  

Key responsibilities

• You design, monitor, and improve global E2E processes according to customer, business (P/L) and legal requirements including the Service & Contracting Framework and product control frameworks.

• Steer fact based on the run and drives change in the E2E value chain (e.g., escalations).

• You monitor that consistent and comprehensive dashboards are in place to measure, benchmark and analyze process performance.

• Set priorities and makes decisions about improvement initiatives in coordination with process participants; drives process improvements and focuses on their implementation (by leading projects or participating in changes initiated by other departments).

• Working alongside and supporting the community of subject matter experts, and local process leads in the specific process domain united by the same purpose and way of working.

• Involve appropriate stakeholders in process performance reviews, improvement decisions, planning and implementation of process improvements.

Who are we looking for

• You have a significant track record in driving and implementing change and improving end-to-end processes.

• You are a self-starter and team player. You can take the lead and empower others towards delivery.

• Strong consulting background. You can easily identify key risks and impact points while keeping the helicopter view and longer-term objectives in mind.

• You have experience within Payments and understand how to deliver change in this complex stakeholder field.

• You have (international) experience in complex organizations and a bird’s eye view on ING’s business processes and, risks and associated controls.

• Excellent communication and advisory skills, ability to present in both formal and informal settings and in different levels.

• Strong analytical, influencing and learning skills.

• You are professionally sceptic, knowledgeable and solution oriented.

• Emotional resilience and confidence: you adapt easily to new environments, remain calm and continue to perform under pressure.

• Strong stakeholder management across PSS business lines and ING locations, you get people on board and ensure necessary buy in.

• You talk open and honestly, are a trustworthy sparring partner. You give and act on constructive feedback.

• You have an academic or master’s degree

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.