Operations & Change traineeship

Operations & Change traineeship

Industry changes and process improvements

The financial sector has undergone a substantial transformation in recent years. Our complete industry and the world around us have both changed. Customers have different wants and needs than before and new competitors are emerging. Moreover, the advancements in the fields of digitisation, technology, product innovation and new ways of working are moving at lightning speed. As a company you need to adapt to that and preferably even stay ahead of the changes. That’s why we need the right people on board – talented professionals who can continuously improve our existing processes and can also think up, coordinate and implement new ones.

The Operations & Change traineeship: optimisation, improvement and innovation

ING’s Operations & Change traineeship prepares you for a pivotal role within the Chief Operations Office (COO) domain. ING can’t transform into a digital bank of the future on its own. We need talented people like you to help us – people who thrive on challenges and have the necessary knowledge and dedication to develop, manage and implement a new organisational structure and efficient processes. As a trainee during this track, you keep the day-to-day activities running smoothly and proactively suggest improvements. Those suggestions are often data-driven. You’re skilled at convincing others of the need to change and also play a valuable role in the subsequent implementation process.

Your first year: two challenging projects

Your trainee manager from HR helps you to choose your first assignment (‘rotation’), which lasts for six months. You set to work on a concrete challenge within the Chief Operations Office (COO) domain.

Just some examples of assignments include:

  • Coordinating the outsourcing of operational activities to one of our operation centres, e.g. in Manila or Bratislava.
  • Working on improving the operational excellence of teams that deal with customer enquiries and requests.
  • Tackling an ever-changing series of different projects as a Blackbelt, e.g. for Wholesale Banking or Retail Banking.
  • Helping to standardise customer processes across all ING countries within Global Process Management.

During your first rotation you also work together with fellow trainees from other tracks on a group assignment to tackle a challenge that is relevant to our business. This gives you the opportunity to expand your network within ING, fine-tune your stakeholder management skills and learn more about yourself at the same time. The group receives guidance from an external coach.

It’s up to you to arrange your second assignment. Now it’s a matter of using your network and your own initiative. We encourage you to gain international experience during this six-month rotation, if the circumstances allow it. For example, previous Operations & Change trainees have worked in Brussels, Madrid, Manila or Istanbul.
Based on the applicable coronavirus restrictions at that time, we will help you to decide whether it is wise to go abroad. If your international project cannot go ahead, we offer you an alternative, such as working on an international project remotely or going on an in-depth extra training course instead.

Your second year: a third assignment or starting in a permanent role

The choice is yours: will you do a third assignment, or do you want to start in your first permanent role? If you decide on a third rotation, you get the opportunity to learn more about another aspect of operations & change within the bank in a different team. That experience can come in very useful!

A permanent role lets you go deeper into the field of operations & change right from the start. You expand your knowledge and hone your skills, while working on your further development  as a Business Analyst, Customer Journey Expert, Junior Consultant, Blackbelt or Lead of a Customer Loyalty Team or other operational team, for example.

Training and coaching

The point of being a trainee is to learn a lot, and we offer you every opportunity to do so. Your trainee manager from HR coaches you during your two (or three) rotations and helps you to get the maximum benefit from your traineeship. During your traineeship, you participate in training events together with all ING’s trainees – across all tracks – from around the world. The hybrid events are partly live and partly online, and are focused on developing your professional and personal skills.

During your traineeship you follow a comprehensive training programme. This includes not only training for your professional development but also courses aimed at improving your personal skills. Your traineeship is rounded off with a joint event for all the trainees from your intake year.

One Way of Working, taking everyone’s talent into account

For the past few years, ING has been working in line with the ‘One Way of Working‘: agile and in self-managing teams. That enables us to get things done for our customers quickly, and to offer our employees challenging work with lots of autonomy. The self-managing teams are solely responsible for achieving their team objectives, from start to finish. Collaboration, helping one another to improve and continuous innovation are all key aspects of this way of working. The hierarchy is much flatter than in teams organised along traditional lines; everyone’s contribution based on their own expertise and experience is recognised and appreciated. At ING, we use our people’s talents as our starting point and are firmly convinced that team diversity is essential to our strategic success.

Having an impact on the bank of the future.

Are you keen to contribute to important projects that have an impact on the organisation as a whole? Do you want to be involved in the very latest Operations & Change Management-related developments? Are you interested in the financial services sector, and do you have an innovative take on organisational change and an unconditional drive to turn your ideas into reality? If so, the Operations & Change traineeship at ING is ideal for you!


Choose the Operations & Change traineeship at ING and allow your talent to flourish. Apply for the vacancy of Operations & Change trainee and convince us of your potential. If you’re successful you’ll be invited to take an online assessment, which is step 2 of the selection procedure for the International Talent Programme.

You can find detailed information about the application and selection procedure here.

We can only accept complete applications, i.e. your CV and (provisional) transcripts of your bachelor and MSc grades at university level. It’s not necessary to upload a cover letter because you will be asked to answer questions about your motivation during the application process.


It’s currently not possible to apply for the traineeship starting in October anymore. After summer we will start with recruiting again for the April class in 2021. Do you have any questions in the meantime? Don’t hesitate to contact Adinda Lapré: adinda.lapre@ing.com

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