Operations & Change traineeship
Delivering on ING’s Think Forward strategy
ING’s transformation into a digital bank of the future won’t just happen on its own. It requires talented people like you, your drive, enthusiasm and team spirit. As a trainee on the Operations & Change track, we’ll work together to think up, initiate and implement critical changes. Together, we will have a strategic role in providing input that determines the company’s future direction.
At the same time, you’ll be able to use your keen attention to detail and your desire to solve problems to keep our day-to-day operations running seamlessly and support the business as it delivers on the Think Forward strategy.
The agile approach, just like at Spotify, Netflix and Google
One of the major transformations for us as a bank has been the transition to ‘The ING Way of Working’. Since the summer of 2015 we’ve been largely working in line with ‘agile’ methodology. This is the same method used by companies like Spotify, Netflix and Google, in which teams of specialists from various disciplines are jointly responsible for a project from start to finish. This enables us to respond to customer needs much more rapidly. ING is the first bank to have embraced this way of working.
Countless challenges to tackle
Responsibility from day one
As a trainee, you’ll be fully involved in the business from day one and you’re expected to quickly get to grips with the complex material. We provide opportunities for you to succeed and we provide support for you in developing analytical skills, customer focus, leadership capability and persuasiveness. All this is needed to achieve real change within the bank. Whatever your assignment may be, you will take on satisfying responsibilities right from the start, with the guidance of your manager and the support of your colleagues.
Your first 18 months: rotations in Belgium and abroad
Your personal Talent Manager from HR will help you to decide on your first rotation, where you will set to work on a concrete challenge within the Chief Operations Officer (COO) domain, and where you will build your network and develop a broader understanding of the bank. This will help you to arrange your second rotation.
Many trainees choose to go abroad (Spain, Amsterdam,…) for their third rotation, and that’s a logical decision in the case of the Operations & Change track, because of the international nature of the work. After all, the changes we’re involved in cannot be viewed separately from the international context of ING’s operations.
One of your rotations can be done in a different track, to give you the opportunity to experience and make impact on our clients, products or processes from a different angle. For example: as an Operations & Change or Retail Banking trainee you can get Analytics experience, or as a Risk trainee you can get a better understanding of our Wholesale Banking business. The possibilities are endless.
Your first permanent job: continuing to grow
General and specialized training courses
The point of being a trainee is to learn a lot, and we offer you every opportunity to do so.
All ING trainees participate in our global learning events. You learn about every aspect of core banking, such as the role of a bank, the bank balance sheet, bank funding, IT processes and risk management. Needless to say, these events also help you to develop your soft skills such as business partnering, stakeholder management and presentation techniques. Furthermore, we offer a broad spectrum of training opportunities that are aligned with your specific development needs. These include training sessions to support your personal growth and development of particular competencies as well as courses to help you develop as a business and banking professional. You decide which kind of training you need in consultation with your manager.
The Operations & Change traineeship revolves around developing your leadership skills. Needless to say, there is also a lot of attention for work-related training, such as Scrum Agile and Black Belt and courses on topics such as artificial intelligence, technology and data management. Further training courses on the agenda include an Introduction to Banking and Chartered Financial Analyst Level.