Can you give our customers an experience with a ‘wow’ factor?

We opt for personal service, even in today’s digital world. Even if more and more of our customers handle their banking affairs independently online, many of them still call us. Working in an agile environment you, together with our client services division, give 3.5 million ING customers an experience with a ‘wow’ factor.

Back-end client support

Payments, savings, mortgages, insurances: you will respond to thousands of questions and remarks – from existing B2B as well as B2C customers – about our products and services each and every day when you work at Client Services.

ICSBEL - Services - In which role do you see yourself

In which role do you see yourself?

Become acquainted with them first. Together for a wow experience!

- CLT Member
- Circle Lead
- Agile Coach

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ICSBEL - Services - We are agile.

We are agile. But what does that mean?

Agile: isn’t that something just for Netflix and IT people? Certainly not! ING Client Services has also opted for this new way of working. With ‘circles’ and ‘super circles’ and – even more important – customer loyalty teams.

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