Business Analyst in Anti-Fraud
Project & Programme Management | Professional | Warszawa | REQ-10068377
We are looking for you, if you:
- have the ability to translate features in realizable roadmaps and coordinating the deployment of integrated IT and Operations solutions,
- take ownership of your processes, including vision, ideation, development, launch, and growth,
- understand the need to comply with regulations and policies but dare to debate alternatives and challenge the status quo,
- have a drive to make things happen and the ability to navigate a complex stakeholder field,
- possess strong analytical skills and takes decisions based on data and facts.
English level - B2
You'll get extra points for:
- knowledge on Anti Fraud domain,
- curious mindset for the underlying application architecture, relevant IT-landscape, and technologies,
- solid interpersonal and collaborative skills to interact with different stakeholders.
Your responsibilities:
- with other customer journey experts and stakeholders, you contribute to our ability to mitigate and manage fraud while continuously searching for ways to optimize the customer and employee facing processes, all while providing an excellent customer experience,
- you work fact-based, both on qualitative and quantitative data - with an eye on customer experience, operational risks, costs and in dialogue with a wide variety of stakeholders such as IT-engineers, Fraud experts, UX-designers, architects, and risk parties.
Information about the squad:
In our global Fraud Services tribe, we work to proactively protect ING, its customers and society against fraud, enabling all to experience banking as safe and frictionless, while we keep setting the standards in efficient and effective processes, and keep pushing for satisfied customers, colleagues, and regulators.
In line with our overall strategy the ambition is that we build central capabilities which can be consumed by all countries, to become even more efficient and effective in managing fraud now and create a resilient team that can deal with the challenges ahead. We act as a service provider for all countries in which ING operates.
We are looking for an experienced customer journey expert to help us realize this ambition. Do you have concrete affinity with developing and optimizing products and processes? Are you full of breakthrough ideas how we can develop our future fraud proposition? Does this spark your curiosity towards the underlying IT-landscape? Do you have an entrepreneurial mindset to take it on & make it happen? That means we are looking for you!
The role naming convention in the global ING job architecture will be “Business Manager II”.
We kindly inform you that we will get in touch only with the chosen candidates. If you agree for processing your data for future recruitment offers, we will keep the data for a year.
All information concerning the way we process personal data can be found here.
Our benefits
Well-thought-out development plans will help you spread your wings.
Gain from the knowledge of our experts and take the opportunity to obtain certificates.
Develop the skills you care the most about, thanks to the high training budget.
Use the latest technologies and their capabilities in diverse projects.
Work on interesting and international projects that will enable you to meet people from all over the world.
Improve your language skills on a course tailored to your proficiency level.
Take care of yourself and your loved ones health with LUX MED private medical care.
A healthy body, healthy mind! Find it out with our sports programs.
Do you ride a bike? So do we, that's why we provide everything you need - a parking, shower and lockers.
Take a break in one of our chillout zones! Enjoy Xboxes, table tennis, billiards, table football, comfy chairs, etc.
Spend time with family and friends and have fun at company events.
In our company, we focus on feedback from each employee, both anonymous and direct.
After the trial period, we offer an employment contract.
On the first day of your employment, you will be provided with all essential equipment, i.e. work phone, laptop, an additional monitor and your own desk.
At ING Hubs Poland you can receive an annual bonus – its amount is based on the assessment of your work.
Start work between 7.00 and 9.00 and adjust the work to yourself, not the other way around.
We come to the office when our presence is conducive to cooperation.
Use the fully equipped kitchen that you will find on each floor. Enjoy a cup of delicious coffee or tea.