Helping to turn hopes and dreams into reality
Entrepreneurs to expect certain things from their bank: a sparring partner who knows their industry, who understands their questions and challenges and who knows where their priorities lie. A bank that helps to turn their hopes and dreams into reality.
ING’s Business Banking advises, supports and finances entrepreneurs – from SMEs to internationally active family businesses. We give them precisely the kind of service they are looking for: standard solutions wherever possible, and tailored advice when required.
Within Business Banking we make the distinction between business clients and mid-corporate clients, because the two groups often have slightly different needs.
These small to medium-sized enterprises (SMEs) are a sizeable and very important group of businesses: the driving force behind the Dutch economy.
Business clients are very hands-on entrepreneurs who like to take care of as many things as possible themselves, either online or in an app. They expect a rapid response, no hassle and no delays. We make things clear and easy for them. Processes run smoothly, procedures are straightforward and decisions can be made quickly. In the case of a loan, for example, the funds are credited to the applicant’s account within 48 hours.
These companies are often family-owned companies with innovative business models that are primarily active in the Netherlands but also regularly have international activities.
Personal attention, specialised advice
Mid-corporate clients are entrepreneurs who expect their bank to give them specialised advice and more personal attention. The solutions and products we offer them tend to be more complex, in which case it is reassuring for them to receive end-to-end support from ‘their’ own banker: someone who knows the ins and outs of their company, who takes a problem-solving approach and offers strategic advice, and who involves the right experts for specific issues such as acquisitions or business transfers, complex financing needs or sustainable investments.
Working in Business Banking
Working in Business Banking means helping entrepreneurs to achieve their ambitions.
Would you prefer to work for Business or Mid-Corporate clients?
As a Business advisor you work in a team of advisors at one of our local branches. Rather than having your own portfolio of customers, you help all business clients with any questions about mortgages, banking, loans and personal banking. You are their sparring partner, strategic partner and advisor in the case of complex issues, and you take care of each customer enquiry from start to finish.
For Mid-corporates you work in one of the sector teams: Transport & Logistics, Services, Trade & Retail, Building & Construction, Food & Agri, Industry, Public and Health. You and your team are based at one of our four regional offices or at our headquarters in Amsterdam. Each Client Service Team has a Relationship Manager, Lending Specialist, Transaction Services Consultant, Product Specialist Asset-Based Finance and/or Associate. Together with these colleagues, each with their own know-how and competencies, you share responsibility for all the customers in your sector.
Agile working in self-organising teams
At ING we have introduced the ‘One Way of Working‘: agile and in self-organising teams, just like at Netflix and Spotify for example. That enables us to get things done for our customers quickly, and to offer our employees challenging work with lots of autonomy. The self-managing teams are solely responsible for achieving their team objectives, from start to finish. Collaboration, helping one another to improve and continuous innovation are all key aspects of this way of working. This means more challenging work and a lot of autonomy for teams, but it also requires them to work together to set priorities and make the right choices.