Customer Journey Expert

Are you a product manager with strong affinity with customer processes? Customer  Data  is  part  of  the  Tribe  Digital  Business  Banking  domain  at  ING, providing the capabilities to retrieve, store and validate the data of retail and business customers. Customer Data is a dynamic environment at the core of the bank’s operations as customer data is processed in a vast variety of processes, such as: onboarding a new customer, updating an address, or managing roles and  mandates.  In  each  of  those  instances  it’s  imperative  to  offer  robust processes with a superior experience for our customers and colleagues. Do  you  have  affinity  with  monitoring,  maintaining  and  improving  customer journeys?    Does  your  curiosity  spark  towards  the  underlying technical processes? Do you have an entrepreneurial mindset who is able to take it on and make it happen independently? Then we are looking for you!

We are looking for a product manager who can work together with your team, but also with a high degree of autonomy on the following topics:

You direct the further development of processes related to our customers, such as storing and disposing of customer data, de-duplication of customer data or setting a customer status You encourage other squads and process owners to increase the quality of customer data in their deliveries, so that your processes can function better

You will be part of the value space ‘Data Quality, Governance and Access’, a group of 3 teams (squads) which are responsible for data & services used by the entire bank.