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CDD Guidance Design & Implementation Specialist

Employee | Sales & Relationship management | Professional | Amsterdam | 2024-05-22 | REQ-10069506 | Salary indication 5,996 EUR - 9,583 EUR based on 36 hours


ING provides banking services and complex financing solutions to companies globally. To provide a safe banking environment for our customers, ING must comply with global Anti-Money Laundering (AML) regulations including maintaining robust Know Your Customer (KYC) controls. All KYC related domains work closely together to form the Global Financial Crime & Fraud Prevention organisation, to further the effective and efficient management of ING’s Financial Economic Crime (FEC) risks by establishing shared sstandardized guidance, technology, and operational processing.

The Customer Due Diligence (CDD) and KYC Control domain ensures that ING has a state-of-the-art CDD practice in place, that adeptly manages both CDD risk & operations as well as overall KYC risk for Retail & Wholesale banking across countries. This includes defining the CDD Target Operating Model, comprising all AML/ KYC related policies and implementing it as a global standard across the world and conducting oversight of bank wide CDD business as usual (BAU) activities, including operational execution across Retail and Wholesale (service ownership).

As a CDD Guidance Design & Implementation Specialist you will be based in Amsterdam on a 36- or 40-hour contract, and report hierarchically and functionally to the Global Lead CDD Guidance Design & Implementation.


Your role and work environment:

  • Act as a subject matter expert, responsible for activities such as creation and maintenance of global KYC standards & guidance.
  • Provide advisory support on KYC content expertise to key stakeholders including Business, Operations and Delivery Tribes.
  • Lead collaboration on behalf of 1st line of defense during discussions with 2nd line of defense concerning KYC policy requirements.


Your key responsibilities:

  • Maintain the Global CDD Standards and Guidance and aligning these with other global stakeholders.
  • Leading specific work packages within the CDD Guidance Design & Implementation team, including guiding and advising other professionals of the team. Managing expectations, goals and timelines of the respective work package.
  • Fostering a culture of continuous improvement to KYC Standards and Guidance
  • Drive maintenance, development, and realisation of (new) products / services / functionalities for (end) user on global structural solutions.
  • Apply one’s experience in marketing, strategic road mapping and adhering to target audiences in the fast-changing KYC landscape and context of digital transformation.
  • Act as point of contact for the global Subject Matter Expert community.
  • Validate learning materials from the KYC Academy and facilitate training for your area of expertise.
  • Stimulate cross-border interaction and alignment between people, expertise teams, Squads, Chapters, Front-Office organisations, and Service organisations both in central and local business lines.


Qualifications / Education

  • Academic degree in Law, Economics, or other relevant field of study.
  • Accreditation or certification in FEC expertise areas is a plus.

Work Experience

  • 8+ years experience working in global financial services industry with demonstratable success in leading change, preferably with large global financial institutions
  • Thorough understanding of key regulations (a.o. AML, Sanctions) and their respective effects on the operational landscape of KYC, including the interaction with the second line of defence.
  • KYC subject matter expertise in a large multi-national, Wholesale Banking environment, with relevant track record and thorough understanding of the current market, regulatory conditions, and challenges within the financial industry. Experience with balancing 1 LOD and 2 LOD interests.


Skills & Competencies

  • Fluent in English, written and spoken.
  • Analytical mindset and ability to challenge the status quo and create new opportunities for a risk-based way to meet KYC requirements.
  • Ability present and facilitate resolution of complex problems in a comprehensive way while prioritizing customer experience.
  • Understanding of the customer life cycle incl. understanding of data and systems used in the KYC process.
  • Excellent communication, networking and influencing skills with the ability to work at all levels within the organization.
  • Strong resilience: ability to navigate through ambiguity and simplify complexity without losing essence.
  • Organizational sensitivity.
  • Proactive, can-do, and no-surprises mind-set. Overall have a healthy work ethic and a willingness to collaborate.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.


Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.


Questions about this opportunity?

Feel free to contact Veronika Danovich, Recruiter. e-mail:



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