Customer Journey Expert | Product Owner

Your work environment

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Your role

The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’) that has as purpose to realize our clients’ dreams by connecting them to global markets, providing financial solutions, and delivering long lasting value.

We are looking for an experienced Product Owner for one of our pricing applications within Financial Markets. The Product Owner is an ambitious and pragmatic team player that can work with a highly skilled team of professionals.

As a Product Owner (CJE):

• You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.
• You will be the interfacing function between various stakeholders (trading, sales, risk, Ops, IT, and markets) to understand the challenges and identify how technology and process can be used to solve them.
• You will represent the voice of the business to the squads.
• You will lead a squad of highly skilled and experienced professionals with different backgrounds (IT engineers, Front Office quant integrators, Customer Journey Experts) and work closely with Product Owners from other squads to deliver value to the business.
• You will lead sprint planning, backlog management, translate requirements into clear and developer-ready content for user stories (what is needed, for whom and why) and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery.

Your key responsibilities

• Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments.
• Translate and explain the “What” so that the (IT) engineers in the squad can determine the appropriate “How”.
• Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions.
• Provide process design and visualisation.
• Works independently and ensures that implications of decisions are thought through and get addressed.
• Be able to have a good end-to-end vision and manage complexity.
• Leads, guides, and inspires others in your area and manages the preparations and commitments regarding deliverables.
• Creates an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead.
• Establishes and maintains strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities.
• Trains and coaches involved parties, ensuring understanding, adoption, and proper implementation of proposed solution(s).
• Accumulates and collects knowledge, keeps it up to date and makes it accessible for re-use; Takes initiatives for sharing knowledge.

Who are we looking for?

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

As Customer Journey Expert you will also need:

• Completed a bachelor’s degree.
• 5+ years background in Financial Markets and/or Treasury.
• A solid understanding of FM products and their pricing, preferably in the linear and non-linear interest rate derivatives domain.
• To be eager to understand the supporting application, its structure and how it supports the business.
• Experience as Product Owner and / or in a managerial role.
• Experience with working in Agile/Scrum is a necessity.
• You have a problem-solving mentality.
• Good communication skills (in English), communication and presentation skills (telling – selling) across different skill and seniority levels.
• You are flexible and you easily adapt to a changing environment.
• You enjoy working in a diverse and multi-cultural environment, you trust others and can be trusted.
• The teams and stakeholders are co-located across Belgium, Romania, and the Netherlands. Frequent presence in Brussels is a prerequisite as well as the willingness to travel to other locations such as Bucharest.

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!